Processing Time

All orders are processed within 1-3 business days after payment confirmation. Custom orders or made-to-order items such as art prints may require additional time up to 7 days to process as these get outsourced for printing. Please refer to the product description for specific details.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the size/weight of your order. We offer the following shipping options:

• Standard Shipping with Australia Post (2-7 business days)

• Express Shipping: (1-3 business days)

Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

Shipping Locations

We currently ship to all of Australia. If you don’t see your location listed, please contact us to discuss shipping options.

Order Tracking

Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your package's journey.

Shipping Damages or Issues

We take great care in packaging your items to ensure safe delivery. If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage, and we will assist you in resolving the issue.

Customs, Duties, and Taxes

International orders may be subject to customs duties or import taxes. These fees are the responsibility of the buyer and are not included in the product or shipping cost. Please check with your local customs office for more information.

Lost or Delayed Packages

While we strive to ensure all packages arrive on time, we are not responsible for delays caused by the shipping carrier. If your order has not arrived within the estimated delivery timeframe, please contact us, and we will assist in locating your package.

Contact Us

For questions or concerns regarding your shipment, please reach out to us at ginaserfontein.art@gmail.com